Legal

Privacy Policy

We PCEx (Prime Courier Express) value our customer’s privacy and we are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect your data when you use our website mypcex.com or any of our courier and COD services.

The Information We Collect

We may collect the following types of information from our users and customers:

• Personal details: name, phone number, email address, CNIC Number, address
• Business information: merchant/business name, pickup locations, bank account details
• Shipment details: receiver name, address, contact number, COD amount
• Usage data: IP address, browser type, visit duration, etc.

How We Use Your Information

We use your information to:

• Process and deliver shipments
• Verify identity and manage merchant accounts
• Communicate about deliveries, payments, and updates
• Improve our website, portal experience and customer support
• Comply with the legal and regulatory requirements

Sharing of Information

We do not sell or rent your information. We may share data only with:

• Our authorized delivery partners (riders, warehouses)
• Payment gateways for COD settlements
• Legal authorities when required by law

Your Rights

You can:

• Request access to your data
• Ask to correct or delete information
• Withdraw consent for marketing communications

Cookies and Tracking

We use cookies to improve our site performance and personalize your experience. You can disable cookies in your internet browser, but doing this some features may not work properly.

Data Security

We use SSL certificates for data encryption, restricted access controls, and regular security audits to protect your data. However, no online system is 100% secure so the users are advised to use strong passwords.

Data Retention

We keep your data only as long as necessary for operational, legal, and accounting purposes.

Third-Party Links

Our website may include links to external sites. We are not responsible for their privacy practices.

Updates to This Policy

We may update this policy from time to time. The latest version will always be available on mypcex.com/privacy-policy.